Digital Experience Specialist
Core
Own execution of customer-facing digital communications, lifecycle automation, documentation, and performance tracking for Enterprise Customer Experience.
Role type
Mid-level IC digital experience specialist (customer success platform)
Builds
Scalable digital engagement programs, automated lifecycle workflows, and business-centric reports/dashboards
Domain
B2B SaaS / Customer Success / Digital Engagement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Gainsight administration, Rules Engine, Journey Orchestrator, Playbooks, lifecycle engagement, workflow automation, data analysis, QA execution, stakeholder management
Preferred skills
Gainsight Level 3 Admin Certification, SQL, Salesforce, EverAfter, AI tools, global campaign support
Technologies
Gainsight, Microsoft Office, Microsoft 365, SharePoint
Responsibilities
Design targeted customer communications, build and maintain automated lifecycle workflows, configure Gainsight features (Rules Engine, Programs, CTAs), build business-centric reports and dashboards, analyze email performance and engagement data, maintain operational documentation and program assets
Seniority
Mid-level, hands-on IC
