ServiceNow Developer
Core
Lead and oversee the ServiceNow Enterprise platform, focusing on ITSM process health, configuration, and administration for global manufacturers.
Role type
Senior ServiceNow Developer (ITSM)
Builds
ITSM processes, CMDB/ITAM repositories, integrations with 3rd party systems, and end-user portals.
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow implementation (development, configuration, administration), Advanced scripting (business rules, ACLs, workflows), System scope formulation, User story creation, Code testing and debugging, Uptime and performance monitoring, LDAP/Active Directory/SSO integration, ITSM component management (Incident, Change, Problem, ITAM, CMDB, Knowledge, Release, Discovery), Stakeholder communication, Data analytics reporting, ITSM process interpretation, ServiceNow instance upgrades.
Preferred skills
ServiceNow Developer Certification, ITIL Foundations V3/V4, Lean IT Six-Sigma, Agile SAFE Methodology, Multi-instance platform merging strategies, Continual Service Improvement (CSI), Data Analytics.
Technologies
ServiceNow, LDAP, Active Directory, Single Sign-on (SSO), API-led integration, Flat-File integration, Calm.
Responsibilities
Configure ITSM modules and CMDB/ITAM Repository; Administer ServiceNow platform and ensure process health; Integrate with 3rd party systems; Manage users, groups, roles, and catalog items; Conduct instance upgrades; Create technical documentation and reports; Partner with stakeholders on requirements and automation; Manage ServiceNow Admins and intake process.
Seniority
Senior, hands-on IC
