Human Services Enforcement Assistant
Core
Administrative and investigative support for child support enforcement, including case review, data gathering, paternity testing, and court preparation.
Role type
Human Services Enforcement Assistant (Administrative/Investigative)
Builds
Child support enforcement cases and evidence for civil/criminal proceedings
Domain
Public Sector / Social Services / Child Support
Deliverable
client delivery | dashboards & analysis
Required skills
Data entry, case review, document scanning, paternity DNA swabbing, financial information gathering, intergovernmental communication, spreadsheet updates, court calendar management
Preferred skills
Customer service, written and verbal communication, teamwork, technology consultation
Technologies
Outlook, Excel, MS Word, Docuware
Responsibilities
Answer phones and assist with general process questions; perform quality control on case documents; review cases and assign to staff; scan forms into archive; meet with custodial parents to complete paperwork; gather financial/personal info for liability calculations; investigate and track parental information; evaluate caseloads to determine actions; prepare evidence for court proceedings; oversee intergovernmental communication; train new agents; consult on technology/process updates; monitor child support payments; investigate lapsed payments; perform paternity DNA swabbing; maintain court calendars; update computation spreadsheets.
