Telephonic Care Coordinator (Bilingual Spanish, MA, Remote, Pacific Time)
Core
Bilingual Spanish Care Coordinator conducting high-volume outbound telephonic outreach to members following hospital and skilled nursing facility discharges to coordinate follow-up care and resources.
Role type
Senior IC care coordinator (transitions of care)
Builds
Post-discharge care coordination workflows for chronically ill and frail seniors
Domain
Healthcare / Transitions of Care
Required skills
Bilingual English/Spanish, high-volume telephonic outreach, care coordination, medical record requests, authorization/referral processing, case management documentation, patient advocacy
Preferred skills
Transitions of care (TOC) experience, post-discharge outreach, hospital/SNF discharge follow-up, population health outreach, medical terminology training
Technologies
Microsoft Outlook, Excel, Word, Case Management module
Responsibilities
Conduct high-volume outbound telephonic outreach to members following Hospital and SNF discharges, Engage members telephonically to assist with scheduling timely follow-up appointments, Request and upload medical records from Hospitals, SNFs, and other healthcare providers, Manage new alerts and escalate clinical concerns to the appropriate clinical team member, Complete timely and accurate documentation of member outreach and outcomes
Seniority
Entry-level to Mid-level, hands-on IC