Dealer Success Manager
Core
Strategic consultant and customer-centric partner supporting auto dealers with the Navigator Platform, focusing on sales enablement, training, and retention within the Capital One Sales Process.
Role type
Senior IC Dealer Success Manager (Sales Enablement & Customer Success)
Builds
Navigator Platform adoption and retention for auto dealers
Domain
Automotive retail / Financial services technology
Deliverable
product features
Required skills
Process management, Relationship management, Sales enablement, ROI analysis, Product troubleshooting, Stakeholder management, Agile adaptation
Preferred skills
Bachelors Degree, Advanced process optimization, Complex stakeholder negotiation
Technologies
Navigator Platform
Responsibilities
Collaborate with Area Sales Managers and POD teams to execute market strategies; Own the customer adoption and retention lifecycle for Navigator Platform; Provide subject matter expertise and training to auto dealer stakeholders; Troubleshoot technical issues related to the Navigator Platform; Conduct frequent in-market visits to dealerships.
Seniority
Senior, hands-on IC
