Dealer Services Specialist II - Manheim NJ
Core
Dealer Services Specialist supporting sales teams and dealers by coordinating auction processes, managing client relationships, and providing consultative support to enhance sales performance.
Role type
Individual Contributor Dealer Services Specialist
Builds
Client relationships and sales transaction coordination for dealers
Domain
Automotive / Vehicle Auctions
Deliverable
client delivery
Required skills
client relationship management, consultative sales support, auction process coordination, data utilization for sales, problem solving, de-escalation, organizational skills
Preferred skills
Salesforce, AS400, Workbench, Excel, vehicle valuation data analysis
Responsibilities
Cultivate and nurture strong relationships with clients through proactive engagement and tailored solutions. Partner with outside sales teams to ensure a unified approach in serving clients. Act as a liaison between clients and internal departments to resolve issues from start to finish. Coordinate sale vehicle run processes, monitor auctions, and maintain direct client communication. Educate clients on auction processes and marketplace policies. Leverage vehicle valuation and sales trend data to facilitate successful transactions. Upsell Manheim/CAI services based on client needs.