Service Manager - Boats
Core
Manage daily operations of the Boat Service area including inventory, service, warranty, rigging, delivery, and parts activities for Bass Pro Shops or Free-Standing Stores.
Role type
Service Manager (Boats)
Builds
Boat service and parts operations
Domain
Retail Boating
Deliverable
client delivery
Required skills
inventory control, scheduling service work orders, warranty claims processing, unit detailing, staff supervision, performance appraisal, special event coordination
Preferred skills
supervisory experience, retail boating industry experience
Technologies
PC-based word processing, spreadsheets, electronic point of sale, inventory management systems
Responsibilities
Support achievement of financial goals for Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll; Provide daily supervision and direction to associates; Schedule and assign service, rigging and warranty work orders; Maintain safe, clean and secure work environment; Assist in staffing, interviewing, training, and performance appraisals; Resolve customer and associate issues; Coordinate special events like Boat Shows and Classic events; Ensure accuracy of unit and parts inventories; Ensure timely warranty claim submissions and payments; Conduct friendly and professional unit deliveries.
Seniority
Mid-level Supervisor