Executive and Deskside Support Technician
Core
Provide responsive technical support to executives and executive administrators, keeping endpoint devices and meeting technology working reliably through hands-on troubleshooting, coordinated upgrades, and audio-visual support for events.
Role type
Executive and Deskside Support Technician
Builds
Reliable endpoint devices, meeting technology, and AV setups for executives and events
Domain
IT Support / Audio-Visual
Required skills
Windows 11, macOS, iOS, Android, Microsoft 365, Google Workspace, Active Directory, SCCM, Citrix, virtual PC environments, Microsoft Teams, Google Meet, Zoom, AV equipment (Logitech, Crestron, Biamp)
Preferred skills
Enterprise environment support, executive staff support, Secret or Top-Secret clearance, large company system configuration
Technologies
Windows 11, macOS, iOS, Android, Microsoft 365, Google Workspace, Active Directory, SCCM, Citrix, Logitech, Crestron, Biamp
Responsibilities
Troubleshoot endpoint devices and meeting technology; Administer Active Directory accounts and resolve service desk issues; Image systems and deploy software via SCCM; Set up and operate AV equipment for meetings and live events; Create support documentation and train executives; Provide rotational on-call support outside business hours; Travel to other offices or offsite events as needed
Seniority
Mid-level, hands-on IC
