Manager, Customer Success, MEA
Core
Lead customer success for strategic government and defense customers across the Middle East & Africa, ensuring maximum value realization and long-term partnerships.
Role type
Manager, Customer Success (MEA Region)
Builds
Strategic customer relationships, operational processes, and scalable customer success practices for government/defense clients.
Domain
Geospatial intelligence, defense, government, SaaS
Required skills
Strategic account management, team leadership, operational reporting, technical aptitude, stakeholder management, cross-functional collaboration
Preferred skills
Government/defense sector experience, security clearance eligibility, Arabic language proficiency, regional travel
Technologies
Vantor Hub, Nexus, Sentry, RAP, DAF
Responsibilities
Manage portfolio of strategic government accounts; lead and develop the MEA Customer Success team; drive customer health, adoption, and retention; produce executive-level operational reports and dashboards; coordinate onboarding, training, and technical support; identify expansion and upsell opportunities; serve as the voice of the customer to product and engineering teams.
Seniority
Manager, hands-on leadership