Assistant Relationship Manager
Core
Support dealer customers and sales partners by managing escalations, resolving administrative issues, and providing high-touch concierge service to ensure a seamless Capital One Auto Finance experience.
Role type
Assistant Relationship Manager (Dealer Sales Support)
Builds
Dealer relationships and sales pod effectiveness
Domain
Auto Finance / Dealer Services
Deliverable
client delivery
Required skills
consultative selling, problem solving, multitasking, efficient typing, attention to detail, quality assurance, process management
Preferred skills
Associate's Degree, 2+ years of Sales or Customer Service Experience
Responsibilities
Serve as main point of contact for dealer customer service escalations; manage and resolve outstanding dealer sales items (agreements, cancellations, title issues, receivables); educate dealer customers on programs and policies; collaborate cross-departmentally to solve dealer-related problems; support sales partners with business development and appointment scheduling.
Seniority
Entry-level to Junior, hands-on support role