Telesales Retention Representative Sales - Hybrid in Orange County, CA
Core
Telesales and retention representative responsible for generating leads, meeting sales production goals for new enrollments, and retaining existing members within company health plans.
Role type
Telesales/Retention Representative
Builds
New member enrollments and member retention for health plans
Domain
Health Insurance / Medicare
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
outbound calling, inbound call handling, sales goal achievement, member retention, daily reporting, CMS marketing guidelines knowledge, health insurance licensing
Preferred skills
Medicare health plan knowledge, health insurance background, bilingual
Technologies
None stated
Responsibilities
Meet and exceed monthly sales and retention goals; handle inside/in-bound telephone inquiries; conduct outbound calls for enrollment/disenrollment campaigns; submit daily and monthly activity reports; ensure compliance with federal/state laws and CMS guidelines; participate in competitor analysis.
Seniority
Entry-level to Mid-level