Telesales Lead
Core
Supporting telesales leaders and representatives by providing insurance product knowledge, CMS compliance guidance, technical system support, and real-time sales coaching.
Role type
Telesales Team Lead (non-managerial IC)
Builds
Sales performance and operational efficiency for a Medicare Advantage and integrated care nonprofit
Domain
Healthcare / Insurance / Medicare Advantage
Deliverable
client delivery
Required skills
Health Insurance Producer License, sales coaching, call monitoring, CMS compliance knowledge, Microsoft Office proficiency, Cresta, Connecture
Preferred skills
curiosity about AI, healthcare industry experience
Technologies
Microsoft Office, Cresta, Connecture
Responsibilities
Perform Manager on Duty duties during evenings and weekends; assist with sales coaching and call flow training; triage client/member issues; monitor calls for legal/compliance standards; monitor Teams chat for rep questions; provide backup phone coverage during high volume; support outbound retention and lead nurturing campaigns.
Seniority
Mid-level, hands-on support role