Associate - Product Operations, Flights Inventory
Core
Support operational health, servicing quality, and post-booking performance of Capital One's Flights platform across the post-booking customer journey.
Role type
Associate Product Operations (Flights Inventory)
Builds
Reliable servicing workflows, scalable automation performance, and seamless customer experiences for Capital One Travel products.
Domain
Fintech and Travel Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
operational workflow management, bug triage, issue tracking, quality assurance testing, documentation maintenance, cross-functional collaboration, data analysis, AI tool utilization, stakeholder communication
Preferred skills
experience with Jira, Confluence, Amplitude, Datadog, AWS, XML, JSON, SQL, Google Suite, automation technologies
Technologies
Jira, Confluence, Amplitude, Datadog, AWS, XML, JSON, SQL, Google Suite
Responsibilities
Monitor servicing queues and operational metrics to identify issues and trends; assist with operational escalations related to ticketing, exchanges, cancellations, refunds, and schedule changes; conduct testing and validation of new servicing features and supplier integrations; maintain operational workflows, documentation, and escalation processes; support onboarding for new airline and provider initiatives; use dashboards and AI-assisted technologies to surface trends and support decision-making.
Seniority
Junior, hands-on IC