Conversational AI Operations Specialist
Core
Design and operationalize systems to maintain, optimize, and improve Sidekick, an AI advisor support chatbot for travel entrepreneurs.
Role type
Conversational AI Operations Specialist
Builds
QA frameworks, testing infrastructure, content operations processes, and feedback loops for the Sidekick chatbot.
Domain
Travel industry + Conversational AI operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Content operations, process design, AI tool proficiency, technical writing, information validation, systems thinking, detail orientation, cross-functional collaboration
Preferred skills
Conversational design, prompt writing, QA program building, knowledge base platform experience, workflow automation
Technologies
Intercom, Zendesk, Notion
Responsibilities
Design repeatable systems for QA and testing; manage content and knowledge across chatbot surfaces; conduct QA reviews and establish rubrics; execute content audits; translate policies into clear processes; partner with support to identify resolution gaps; coordinate with product/engineering on feature rollouts; research and validate advisor-facing information
Seniority
Mid-level, hands-on IC