Customer Success Manager, Europe
Core
Build trusted relationships with government and defence customers to drive adoption, retention, and strategic value realization of enterprise spatial intelligence software.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Enterprise software platform for government and defence organizations
Domain
Defence, Government, Spatial Intelligence, GIS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, account management, stakeholder management, contract renewal, upsell/cross-sell, onboarding, user enablement, KPI monitoring, cross-functional collaboration
Preferred skills
Defence/Government/Intelligence sector experience, SaaS platform experience, project management, professional services, international travel
Technologies
Geographic Information Systems (GIS), remote sensing, imagery solutions
Responsibilities
Manage customer portfolio for adoption and growth; lead onboarding and implementation; monitor usage metrics and report to stakeholders; oversee release readiness; act as Voice of the Customer; identify upsell opportunities.
Seniority
Mid-Senior, hands-on IC