Senior Director, Research & User Intelligence, Customer and Developer Experiences
Core
Lead a 10-person research team to accelerate learning velocity and build cumulative user intelligence for web and mobile platforms serving millions of customers.
Role type
Senior Director, User Intelligence & Research
Builds
User intelligence solutions, research programs, and automated research workflows for Experience Platform, Marketing & Messaging, and Developer Experience.
Domain
Fintech / Digital Banking / User Experience Research
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Executive leadership, systems thinking, human-centered research methods, behavioral analytics, quantitative analysis, talent management, strategic planning, stakeholder influence, root cause analysis
Preferred skills
AI-enabled continuous discovery tools, synthetic data analysis, automated research workflows, Human Factors, Statistics, HCI, Psychology, Behavioral Economics
Technologies
AI tools, automated research workflows, behavioral analytics platforms
Responsibilities
Drive strategic research initiatives to solve critical challenges; build and maintain research programs; lead and manage a high-performing team of analysts/researchers; establish best practices and research prioritization models; collaborate with senior leaders across business, design, product, and engineering.
Seniority
Senior Director, hands-on IC with heavy people management
