Experience Researcher
Core
Strategic Experience Researcher defining roadmap and driving product evolution for Asana for Service, an AI-backed employee service management platform.
Role type
Senior Experience Researcher (Product Strategy & Roadmap)
Builds
Asana for Service (employee service management experience for IT, HR, legal, and facilities teams)
Domain
SaaS / Enterprise Productivity / AI
Deliverable
production ML models | product features
Required skills
Qualitative and quantitative research methods, Information architecture, Product strategy, Data synthesis, Stakeholder influence, AI tool experimentation
Preferred skills
Zero-to-one product environment experience, Prototype creation, Pricing and packaging insights
Technologies
AI tools, Work graph
Responsibilities
Identify and prioritize high-impact research needs for the product roadmap, Lead foundational post-GA research to drive product improvements, Drive co-design and usability research via customer panel feedback, Champion a customer-centric culture through design crits and product reviews, Scale research impact by coaching cross-functional partners, Synthesize complex data into actionable narratives for stakeholders
Seniority
Senior, hands-on IC with strategic influence