Senior Researcher (UX)
Core
Drives customer understanding across Payoneer's ecosystem for SMB merchants and global enterprises, leading research that informs product strategy and go-to-market plans.
Role type
Senior Researcher (UX)
Builds
Product strategy, go-to-market plans, and company priorities for a global fintech platform.
Domain
Fintech / Cross-border payments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mixed methods research design, strategic study leadership, cross-functional influence, customer journey mapping, analytical problem solving, stakeholder communication, business acumen, conflict management
Preferred skills
Fintech domain expertise, monetization domain knowledge, PLG techniques understanding, mentoring junior researchers
Technologies
Usability testing tools, survey platforms, data synthesis frameworks
Responsibilities
Lead 2-3 research workstreams defining agendas and aligning insights with company goals; Design and execute mixed-methods studies including usability testing, segmentation, and conjoint analysis; Partner with Product, Design, and Marketing to integrate research into decision-making; Deliver strategic studies shaping product launches and pricing strategies; Coach junior researchers and strengthen team analytical capabilities