Lead User Researcher
Core
Lead a global user research team to build a customer-obsessed culture, define high-impact research priorities, and drive product direction through qualitative and quantitative insights for a mobile-only banking platform.
Role type
Lead User Researcher (Manager/Team Lead)
Builds
Global user research strategy, team processes, and insights for Core Banking and Business Banking products
Domain
Fintech / Mobile Banking
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Qualitative research methods (exploratory/evaluative), quantitative research literacy, user testing facilitation, team leadership, hiring, global product experience, research study design, stakeholder communication
Preferred skills
Experience setting up research processes from scratch, multidisciplinary team collaboration, mobile-first product context
Technologies
N/A
Responsibilities
Build and nurture a customer-obsessed team culture, help hire brilliant people, collaborate globally to identify high-impact work, prioritize ruthlessly based on user needs, run user testing in various settings
Seniority
Senior, hands-on IC with leadership responsibilities
