Senior Manager, User Research
Core
Lead and scale user research across Strategic Product and Technology Organizations to drive product decisions, reduce risk, and define long-term user strategy.
Role type
Senior Manager, User Research
Builds
Digital marketplace connecting buyers with manufacturers
Domain
Manufacturing technology / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
User research strategy, team leadership, product vision alignment, insight-to-decision translation, cross-functional influence, problem definition, research orchestration, AI for synthesis, standards enforcement, outcome tracking
Preferred skills
Experience in fast-paced product environments, storytelling, shifting teams from reporting to recommendations
Technologies
AI tools for synthesis and analysis
Responsibilities
Lead and develop a team of senior researchers; Set clear expectations for insight quality, speed, and impact; Hold researchers accountable for outcomes; Ensure research outputs influence product decisions and roadmaps; Drive clarity in problem definition before design; Reduce ambiguity through early insight generation; Track and improve insight impact; Drive adoption of tools to increase research speed; Ensure research is conducted at the right time in the product lifecycle; Balance depth and speed based on business needs; Eliminate redundant research; Leverage AI to accelerate analysis; Partner with Product and Design to define key questions; Act as an escalation point for misaligned problem framing; Define standards for research rigor; Maintain high bar for connecting insights to business outcomes
Seniority
Senior, hands-on IC with management responsibilities
