Dealer Success Manager
Core
Strategic consultant and customer-centric partner to auto dealers, anchoring efforts within the Capital One Sales Process to expand Navigator Platform subscriber footprint.
Role type
Dealer Success Manager (Strategic Consultant)
Builds
Navigator Platform adoption and retention for auto dealers
Domain
Automotive retail / Financial services technology
Deliverable
product features
Required skills
process improvement, relationship management, consultative sales, ROI analysis, product troubleshooting, in-market relationship building
Preferred skills
Bachelors Degree, advanced process management expertise, advanced relationship management expertise
Technologies
Navigator Platform
Responsibilities
Collaborate with Area Sales Managers and POD teams to execute cohesive market strategies; drive customer adoption and retention lifecycle for Navigator Platform; provide subject matter expertise on processes and platform; troubleshoot technical issues related to Navigator Platform; conduct frequent in-market visits to dealerships in Pittsburgh, PA and Richmond, VA.
Seniority
Individual Contributor, mid-level