Regional Customer Success Manager - Automotive AI
Core
Post-sales point of contact and strategic advisor for high-value automotive dealerships, driving adoption of AI lead conversion and communication platforms to increase sales and service outcomes.
Role type
Regional Customer Success Manager (Automotive)
Builds
AI employee ecosystem for local businesses, specifically serving automotive dealerships
Domain
Automotive industry + B2B SaaS (AI agents for lead conversion)
Deliverable
client delivery
Required skills
Strategic account management, onboarding orchestration, customer retention strategies, cross-functional collaboration, problem-solving, analytical abilities, C-suite communication, complex software concepts understanding
Preferred skills
Automotive industry experience, B2B software experience, top-tier performance history
Technologies
AI lead conversion platforms, communication platforms
Responsibilities
Serve as primary post-sales contact for large automotive dealerships; Act as quarterback for regional territory with 2–3 onsite visits per week; Guide dealerships through AI transformation; Drive adoption and utilization of products; Secure renewals and drive retention; Conduct satisfaction check-ins and offer optimization solutions; Relay product feedback cross-functionally
Seniority
Mid-Senior, hands-on IC