Director, Customer Success, APAC
Core
Lead the APAC Customer Success function for International Government customers, driving technology adoption, mission outcomes, and retention across strategic defence, intelligence, and national security accounts.
Role type
Director, Customer Success (International Government)
Builds
Post-sales engagement models, customer success playbooks, and a proactive adoption organization for government and defence clients.
Domain
Geospatial intelligence, defence, national security, and mission-critical software.
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, team leadership across regions, post-sales lifecycle management, executive stakeholder engagement, technology adoption strategy, risk mitigation, cross-functional partnership, global matrix organization navigation.
Preferred skills
Defence and intelligence sector experience, geospatial platforms and AI-enabled analytics knowledge, customer success transformation experience, playbook development, second APAC language.
Technologies
Geospatial platforms, AI-enabled analytics, cloud/hybrid deployments, ground systems, imagery analysis.
Responsibilities
Lead APAC Customer Success strategy and align priorities with business goals; drive customer adoption from purchase to operational usage; own customer health, renewal readiness, and churn risk; transform the CSM team to focus on technology adoption; lead and develop a geographically dispersed CSM team; partner cross-functionally with sales, product, and engineering to ensure mission outcomes.
Seniority
Director, strategic leadership and team management