Sr. Manager, Customer Success - Data Management
Core
Lead the Customer Success organization to drive customer value realization, retention, renewals, and growth for enterprise data intelligence platforms.
Role type
Senior Manager, Customer Success
Builds
Customer success strategies, team culture, and operational processes for data governance and AI readiness platforms
Domain
Enterprise SaaS, Data Management, AI, Cloud Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success leadership, team development, retention strategy, executive stakeholder management, SaaS value realization, data governance knowledge, cross-functional alignment, product strategy influence, risk mitigation
Preferred skills
Experience with cybersecurity, privacy, and compliance solutions
Technologies
Enterprise SaaS platforms, Cloud technology solutions, Data governance tools
Responsibilities
Lead and develop the Customer Success team, Own customer retention and renewal readiness, Build trusted relationships with executive stakeholders, Develop customer success strategies, Partner with Account Executives for expansion, Establish success metrics and reporting, Act as the voice of the customer to influence product roadmap, Drive executive business reviews and advocacy programs, Identify customer risks and implement mitigation plans
Seniority
Senior, hands-on IC with leadership scope