Senior Manager, Customer Success Engineering
Core
Lead Customer Success Engineering for EMEA and APAC, managing a team of CSEs to embed Postman into enterprise engineering workflows and drive adoption, retention, and expansion.
Role type
Senior Manager, Customer Success Engineering (Regional)
Builds
Postman API platform adoption and infrastructure integration for enterprise customers
Domain
Developer tools / API lifecycle / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and hiring, Sales partnership and account prioritization, Operational excellence and KPI tracking, Proactive portfolio management, Product feedback loop facilitation, Business impact measurement, Strategic planning and OKR ownership, Technical fluency in APIs and CI/CD, Coaching and stakeholder management
Preferred skills
Experience with globally distributed teams, Enterprise account management, Bias toward execution
Technologies
APIs, CI/CD systems, Developer workflows, Integrations
Responsibilities
Hire, lead, and develop Customer Success Engineers across regions; Partner with Sales leadership to prioritize accounts and shape retention strategies; Run operational cadences including risk escalation and blocker resolution; Allocate team capacity and drive adoption; Translate customer insights into product feedback; Measure business impact and expansion readiness; Own strategic initiatives and evolving operating models.
Seniority
Senior Manager, regional leadership
