Technical Customer Success Specialist
Core
First-line technical support specialist for post-sales issues regarding liquid cooling and power distribution equipment, acting as the primary point of contact for customers, field engineers, and service partners.
Role type
Technical Customer Success Specialist (L1)
Builds
Resolution of technical cases for electrical connection and protection solutions
Domain
Electrical engineering / Industrial equipment / Liquid cooling & Power distribution
Deliverable
client delivery
Required skills
First-line diagnosis, case triage and classification, knowledge base utilization, cross-functional coordination, technical writing, customer communication
Preferred skills
Experience with electrical or mechanical equipment servicing, ability to manage high-volume tickets
Technologies
Salesforce
Responsibilities
Act as first point of contact for post-sales technical support via phone, email, and portal; Validate case completeness and product eligibility; Perform first-line diagnosis and resolve issues from the desk; Coordinate with field technicians and engineering teams; Document interactions and resolutions in Salesforce; Write and maintain knowledge-base articles; Confirm case resolution with customers.