Support Engineer (NOC / Tier 1)
Core
First-line technical support engineer monitoring production systems, triaging alerts and customer tickets, and escalating issues to specialized teams.
Role type
Tier 1 Support Engineer (NOC) (via careerplan.io/jobs/2A-007-81-A6C-support-engineer-noc-tier-1-at-kela-technologies)
Builds
Production stability and customer resolution for customer-facing systems
Domain
IT Operations / Technical Support
Deliverable
client delivery
Required skills
Linux fundamentals, basic networking (TCP/IP, DNS, routing, VPNs), log analysis, written communication (Hebrew and English), ticket triage, shift handoff management
Preferred skills
Kubernetes exposure, Bash/Python scripting, ticketing platform experience (Intercom, Jira, Zendesk), monitoring tools (Prometheus, Grafana), mission-critical operational background
