Customer Support Representative
Core
Handle incoming customer inquiries, assist with sales operations and logistics, and resolve technical issues for electrical connection and protection solutions.
Role type
Customer Support Representative
Builds
Customer service processes and client relationships
Domain
Electrical solutions / Industrial manufacturing
Deliverable
client delivery
Required skills
Customer service, Data analysis, Problem resolution, Client onboarding, Quality assurance, Proactive communication
Preferred skills
SAP, Salesforce, Digitalization of customer service processes
Responsibilities
Handle incoming customer inquiries, Assist with sales operations and logistics coordination, Analyze customer interactions and feedback, Guide new clients through onboarding, Address complaints and technical issues, Monitor service standards
Seniority
Mid-level (2+ years experience)