Service Desk Coordinator
Core
Provide technical support to end users via remote access, phone, and chat to resolve software and basic hardware issues.
Role type
Service Desk Coordinator (Level 1 Support)
Builds
Internal end-user support for Capital One associates
Domain
Financial Services / IT Support
Deliverable
client delivery
Required skills
remote troubleshooting, ticketing system management, onboarding support, problem solving, analytical decision-making
Preferred skills
Mac support, Windows 10 troubleshooting, BPO/IT industry experience
Responsibilities
Provide application support through remote access tools, monitor and respond to service desk calls and chats, interact with end users via soft phone or chat modules, remotely access and support end user machines, utilize Service Now to track and escalate tickets, assist with onboarding of new team members
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