Customer Service Representative - Packaging Distribution
Core
Develop and maintain positive account relationships by acting as the primary customer service contact to meet expectations and increase profits.
Role type
Customer Service Representative (Packaging Distribution)
Builds
Customer satisfaction and operational efficiency in packaging distribution
Domain
Packaging Distribution / Logistics
Deliverable
dashboards & analysis
Required skills
Customer relationship management, Order processing, Billing and pricing inquiries, Inventory coordination, Cross-functional communication, Data entry
Preferred skills
Protective packaging knowledge, Packaging distribution experience, Microsoft Office (Excel, Word, Outlook)
Responsibilities
Respond to customer questions regarding pricing, billing, delivery, and purchase orders; Maintain accurate order records and product specifications; Coordinate with sales, vendors, and internal operations on stocking levels and order status; Process transactions and resolve accounts receivable issues; Prepare reports.
Seniority
Entry-level to Mid-level