Patient Service Representative Associate Resource
Core
Provides clerical support and patient registration services to assist in the delivery of quality health care.
Role type
Patient Service Representative (Clerical/Administrative)
Builds
Patient registration workflows, appointment scheduling, and medical record documentation.
Domain
Healthcare / Patient Administration
Deliverable
dashboards & analysis
Required skills
Patient registration, appointment scheduling, insurance verification, EHR documentation, telephone communication, mail processing, report generation
Preferred skills
Kiosk registration assistance, Right Fax document upload, EMR/HER scanning
Technologies
EPIC, EHR, Kiosk systems
Responsibilities
Greet patients and visitors; collect payments and co-payments; answer telephone and schedule appointments; process patient check-in and check-out; maintain patient medical records; generate no-show and recall letters; sort mail and produce end-of-day reports.