Patient Services Representative Associate
Core
Assist and educate patients, providers, and staff with accessing services, resolving problems, and navigating the health system via phone, chat, and email.
Role type
Patient Services Representative (Concierge & Registration)
Builds
Patient access services and registration workflows for a health system
Domain
Healthcare / Patient Access
Required skills
Patient registration, appointment scheduling, insurance verification, EHR data entry, clerical functions, patient communication
Preferred skills
Insurance billing, access management, patient financial services, electronic health records, lab service support
Technologies
EPIC, EHR systems
Responsibilities
Greet and communicate with patients or visitors; answer practice phone calls and schedule appointments; perform patient registration and check-in/out; maintain patient medical records; process mail and supply deliveries; document calls in EHR.
Seniority
Entry-level