Client Implementation & Success Manager
Core
Leads the full lifecycle of client onboarding, implementation, and ongoing success for assigned platforms, serving as a primary strategic and technical resource.
Role type
Client Implementation & Success Manager
Builds
Client adoption, onboarding workflows, and long-term partnerships
Domain
Higher Education / K-12 / Student Services
Deliverable
client delivery
Required skills
Client engagement, workflow configuration, training delivery, process documentation, cross-functional coordination, incident response, QA testing
Preferred skills
SaaS environment experience, product operations, project management certifications
Responsibilities
Lead new client onboarding from kickoff through go-live, conduct product demos and discovery sessions, deliver customized training, develop and refine onboarding workflows, monitor client usage and re-engage low-usage customers, coordinate technical issue resolution, support major incident response, conduct QA testing for product releases
Seniority
Mid-level, hands-on IC