Consumer IT System Support Analyst

Lincoln, NE💼 Full-time💰 $50,000–$60,000🗓 2026-08-31 → 2026-10-07

Core

Provide Tier 1 system and process support to Consumer Loans back-office and client services teams, including system configuration and letter creation.

Role type

Builds

Support for consumer loan servicing operations and client services

Domain

Financial services / Student loans / IT Support (via careerplan.io/jobs/R23063-consumer-it-system-support-analyst-at-nelnet)

Required skills

Tier 1 issue resolution, business system analysis, functional specification translation, process documentation, project support, SQL, Crystal Reports (Business Objects), MS Office

Preferred skills

Database concepts, report writing tools, small to medium project management

Responsibilities

Identify, triage, and resolve Tier 1 issues; Review and evaluate business systems and user needs; Manage competing priorities; Collaborate to resolve routine issues; Create and maintain process documentation; Support Consumer Loan projects and cross-functional initiatives

Seniority

Mid-level, hands-on IC

About Nelnet

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive wo

Consumer IT System Support Analyst

Core

Role type

Builds

Domain

Required skills

Preferred skills

Responsibilities

Seniority

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