Internal Operations Junior Associate
Core
Link between frontline teams (Customer Support, Sales, ISA Support) and Product/Engineering to identify, categorize, and resolve operational pain points; design scalable systems and automations to reduce manual analysis and improve user experiences.
Role type
Junior Product Operations Associate
Builds
Scalable operational systems, automations, and feedback loops for internal platforms
Domain
Fintech for local businesses (cafés, restaurants, salons, shops) across Europe
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Operations experience (Support/Sales/Logistics), ownership and follow-through, structured communication, ticketing system proficiency, analytical pattern recognition, process documentation, tech-savviness, cross-functional collaboration
Preferred skills
Data analysis/visualization (Looker, Tableau, SQL, Sheets), automation building (Workato, Jira), translating ops issues to product insights, Product Operations interest
Technologies
Ticketing systems, technical logs, Looker, Tableau, SQL, Sheets, Workato, Jira
Responsibilities
Diagnose and resolve operational issues affecting frontline teams, document and improve workflows, analyze ticket patterns to identify root causes, collaborate with Engineering and Product to implement solutions
Seniority
Junior, hands-on IC