Customer Service Advisor - Multilingual
Core
Frontline multilingual customer support specialist resolving inbound inquiries and complex requests for WEX's diverse APAC customer base.
Role type
Senior IC customer service advisor (multilingual)
Builds
High-quality phone support and customer resolutions for WEX products and services
Domain
Financial services / BPO / APAC region
Deliverable
client delivery
Required skills
Native/professional Cantonese, Mandarin, and English; high-volume call center experience; call center metrics expertise (AHT, FCR, Adherence); Salesforce; Genesys; Microsoft Office Suite
Preferred skills
Analytical skills; ability to identify workflow improvements; stakeholder liaison experience
Technologies
Salesforce, Genesys, Gmail/Google Workspace, Microsoft Office Suite
Responsibilities
Answer inbound inquiries and resolve issues at first contact; deliver culturally nuanced service to diverse APAC customers; solve complex requests using product knowledge; maintain schedule adhesion and wrap-up time metrics; document solutions and FAQs for the knowledge base; liaise with IT and Credit/Collections teams
Seniority
Mid-level, hands-on IC