Support Technician
Core
Support Gap Inc. employees' end-to-end technology needs by assessing, diagnosing, and resolving device hardware and application issues across headquarters, stores, regional offices, distribution centers, and remote locations.
Role type
Support Technician (IT Help Desk)
Builds
Technology support services for internal employees
Domain
Retail / IT Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, application support, issue diagnosis, escalation management, remote support, on-site support, process adherence, customer service
Preferred skills
Multitasking, stakeholder communication, performance accountability