Sr Support Technician
Core
Deliver end-to-end technology support for employees across headquarters, stores, regional offices, distribution centers, and remote locations to ensure work productivity.
Role type
Senior Support Technician (End User Technology)
Builds
Hardware and application support solutions for internal customers
Domain
Enterprise IT Support / Consumer Electronics
Required skills
Hardware troubleshooting, iOS support, Windows support, Operating system knowledge, Security updates, Materials handling systems, Configuration management, Project management, Vendor collaboration, Technical training
Preferred skills
Agile methodologies, Emerging technology research, Innovation adoption, Executive support experience
Technologies
Apple devices (Mac, iPad, iPhone), PC devices, iOS, Windows
Responsibilities
Troubleshoot and resolve hardware, OS, application, and security issues; Collaborate with cross-functional teams and external vendors; Conduct training and mentor junior team members; Optimize technology device operations; Implement innovative solutions to boost productivity; Monitor project timelines and deliverables.
Seniority
Senior, hands-on IC
