Patient Services Representative Associate
Core
Assist and educate patients, providers, and staff with accessing services, resolving problems, and navigating the healthcare system via phone, chat, and email.
Role type
Patient Services Representative (Concierge & Registration)
Builds
Patient access services, appointment scheduling, and medical record management for a health system.
Domain
Healthcare administration / Patient Access
Deliverable
product features
Required skills
Patient registration, appointment scheduling, EHR data entry, insurance verification, clerical functions, patient communication
Preferred skills
Insurance billing, access management, patient financial services, electronic health records, lab service support
Technologies
EPIC, EHR systems
Responsibilities
Greet and communicate with patients or visitors; answer practice phone calls and schedule appointments; perform patient registration and check-in/out; maintain patient medical records and upload documents; process mail and supply deliveries; document patient calls in EHR.
Seniority
Entry-level / Individual Contributor