Software Engineer Sr - App Support
Core
Provide reliable day-to-day support for production and non-production applications, ensuring system stability and business continuity through monitoring, incident response, and root-cause analysis.
Role type
Senior Application Support Engineer
Builds
Production application stability and operational continuity
Domain
Banking / Enterprise Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Application support, Incident management, Root-cause analysis, SQL query troubleshooting, Oracle database administration, API troubleshooting, Configuration management, Patch management, Technical documentation, Release coordination
Preferred skills
Application development, Business management, Customer solutions, Design, Group problem solving, Process improvements, Release management, Software solutions, User experience (UX) design
Technologies
Dynatrace, SQL, Oracle, APIs
Responsibilities
Monitor system performance and respond to incidents, Troubleshoot application issues across layers including APIs and databases, Configure and test vendor-provided patches and updates, Perform root-cause analysis and implement corrective actions, Support application configuration changes and database updates, Prepare technical and procedural documentation
Seniority
Senior, hands-on IC