Datawarehouse Application support analyst
Core
Provides Level 2 technical support for production environments of proprietary applications serving Finance, Risk, Compliance, and HR functions, ensuring system stability and high availability.
Role type
Senior IC applications support analyst (Level 2)
Builds
Production stability and incident resolution for proprietary banking applications
Domain
Banking / Enterprise Applications Support
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
UNIX/Linux environment management, ETL job handling, relational database analysis (Oracle, Microsoft SQL), complex SQL DML writing, incident and problem management, scheduling tools (Autosys), root cause analysis, disaster recovery testing, application release support
Preferred skills
ServiceNow (ITIL), data analysis and reporting tools
Technologies
UNIX, Linux, Oracle, Microsoft SQL, Autosys, ServiceNow
Responsibilities
Perform hands-on investigation and issue resolution for production incidents; monitor system health and champion stability initiatives; conduct root cause analysis and escalate risks; partner with development teams on bug fixes and tooling; interact with software vendors; participate in disaster recovery testing and application releases; develop and maintain technical support documentation.
Seniority
Mid-Senior, hands-on IC
