ServiceNow Functional Architect
Core
Define functional architecture, process design, and capability roadmap for the ServiceNow platform across ITSM, Security Operations, Asset Management, and Strategic Portfolio Management for a global enterprise.
Role type
Senior ServiceNow Functional Architect
Builds
Scalable, standardized ServiceNow solutions and automation/AI-enabled workflows
Domain
Enterprise IT Service Management and ServiceNow Platform
Required skills
ServiceNow functional architecture, ITSM module expertise, Security Operations, Asset Management, Strategic Portfolio Management, workflow automation, Generative AI, CMDB/CSDM governance, enterprise process design, ITIL, Agile
Preferred skills
ServiceNow CTA/CMA certifications, ITIL 4, AI governance frameworks, large-scale digital transformation
Technologies
ServiceNow, Virtual Agents, Predictive Intelligence, Generative AI, CSDM, ITSM, ITAM, SPM
Responsibilities
Define functional architecture and governance frameworks; Lead requirements gathering and fit-gap assessments; Architect solutions across ITSM, Security, Asset, and Portfolio modules; Design enterprise workflows and operating models; Identify and deliver automation and AI-enabled solutions; Establish architecture standards and design patterns; Partner with technical teams on integrations and compliance; Provide oversight for platform upgrades and digital transformation; Govern CMDB and data management practices; Mentor delivery teams on best practices.
Seniority
Senior, hands-on IC