Associate IT Customer support – UAE Nationals
Core
Provide first-level technical support to internal users for hardware, software, and network issues, including desktop configuration and incident management.
Role type
Associate IT Customer Support (Help Desk)
Builds
Desktop assets, PC configurations, and IT service restoration
Domain
IT Operations / Enterprise Support
Deliverable
product features
Required skills
Windows OS, Microsoft Office 365, networking concepts, Active Directory, ticketing tools, remote support tools, hardware troubleshooting, software troubleshooting
Preferred skills
ITIL processes, CompTIA A+, Microsoft Fundamentals, ITIL Foundation
Technologies
Windows, Office 365, Active Directory
Responsibilities
Complete desktop configuration for end users, deliver and install desktop assets, manage desktop incidents, assist in moving users between office locations, build and image PCs for deployment, move hardware equipment within facilities
Seniority
Junior, hands-on IC
