Delivery & CI Lead, Control Analyst
Core
Lead governance, controls, and continuous improvement for master data and CRM systems supporting Shell lubricants and greases order-to-billing operations.
Role type
Senior functional lead (Customer Operations)
Builds
Stable, controlled, and efficient master data and CRM capabilities
Domain
Oil & Gas / Lubricants / Customer Operations
Required skills
SAP SD, master data governance, CRM strategy, process re-engineering, data analysis, change leadership, Japanese (fluent), English (professional)
Preferred skills
None stated
Technologies
SAP, Salesforce, Microsoft Office
Responsibilities
Define governance frameworks for SAP/CRM systems, translate business strategy into functional plans, manage KPIs and control reporting, lead cross-functional change initiatives, oversee outsourced service provider performance
Seniority
Senior, hands-on IC
