Desktop Support Technician
Core
Onsite technical support professional providing hands-on troubleshooting, hardware/software deployment, and vehicle operation across County facilities.
Role type
Desktop Support Technician
Builds
Technology refresh and deployment programs for County employees
Domain
Local Government IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Tier 2 troubleshooting, hardware deployment, vehicle operation, technical documentation, on-call rotation
Preferred skills
Microsoft 365 certification, CompTIA A+ certification, Dell hardware experience
Responsibilities
Troubleshoot and resolve Tier 2 hardware, software, connectivity, and technology service requests; Provide onsite technical support across County facilities while operating an assigned County vehicle; Prepare, configure, deploy, replace, and support computers and peripherals as part of technology refresh and deployment programs; Collaborate with EIT teams and escalate complex or high-priority issues as needed; Create, maintain, and update technical documentation, knowledge articles, and support procedure; Participate in the 24/7/365 on-call rotation; Operate and maintain an assigned County vehicle
Seniority
Entry to Mid-level, hands-on IC