Indirect Lubricants Technical Coach
Core
Coaching distributor technical advisors (DTAs) to specify Shell lubricants for vehicles and machinery, and providing direct support for complex technical issues.
Role type
Senior IC Technical Coach (Lubricants)
Builds
Technical competency of distributor staff and sales teams
Domain
Oil & Gas / Industrial Lubricants
Deliverable
product features | dashboards & analysis | client delivery
Required skills
Technical competency development, B2B sales coaching, product specification, oil analysis interpretation, HSSE compliance, cross-border support coordination
Preferred skills
Distributor management experience, Chinese and Malay language skills
Technologies
LubeMatch, LubeAdvisor, LubeAnalyst, SPANCOP, DVRs
Responsibilities
Train and coach DTA on product specification and Value Led Selling; Provide field coaching with IC Sales AMs; Support complex technical issues and customer claims; Advise on equipment maintenance based on oil analysis; Develop training for indirect sales staff; Liaise with Operational Portfolio Managers for product harmonization
Seniority
Senior, hands-on IC