Customer Service Specialist
Core
Interface between customers and business value chain partners to deliver exceptional service and drive profitability for Dow.
Role type
Customer Service Specialist
Builds
Order entry and fulfillment processes for priority and foundational customers
Domain
Materials Science / Chemicals
Required skills
SAP proficiency, order management, customer relationship management, market intelligence gathering, operational excellence, multitasking
Preferred skills
None stated
Technologies
SAP, DOW Digital Platforms
Responsibilities
Execute order entry and manage fulfillment processes; maintain product and service knowledge; develop customer relationships and gather market intelligence; coordinate account activities and implement solutions; maintain service levels; differentiate customer requirements from company capabilities to choose cost-effective solutions; support commercial strategies.
Seniority
Individual Contributor