Head of Client Experience APAC
Core
Leading and evolving the APAC Client Experience team to deliver consistent, high-quality client experience and servicing for institutional and wholesale clients.
Role type
Senior leadership IC (Head of Client Experience)
Builds
Scalable client servicing models and high-quality client outcomes across the APAC region
Domain
Asset Management / Financial Services
Deliverable
client delivery
Required skills
Strategic leadership, team management, stakeholder management, client relationship management, operational governance, regulatory knowledge, market trend analysis
Preferred skills
APAC market expertise, investment strategy knowledge, change management
Technologies
None stated
Responsibilities
Define and deliver APAC Client Experience strategy, lead and develop the APAC Client Experience team, manage a small book of institutional and wholesale clients, oversee governance and risk frameworks, drive continuous improvement in client servicing, partner with Investment and Client Group teams to retain assets.
Seniority
Senior, strategic leadership with operational oversight