Technical Support Specialist
Core
First-line deskside and remote IT support for end users, managing incidents and service requests to ensure seamless technology services.
Role type
Senior IC Technical Support Specialist
Builds
Enterprise infrastructure, applications, and end-user technology services
Domain
Financial services / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL framework, Windows 10/11, macOS, Microsoft Office 365, ServiceNow, Active Directory, Microsoft Intune, Azure AD, TCP/IP, WAN, hardware troubleshooting, desktop/laptop/iPad/iPhone support, Cisco video conferencing systems
Preferred skills
Financial services industry experience, front-office support experience, server OS knowledge
Technologies
Windows 10/11, macOS, Microsoft Office 365, ServiceNow, Active Directory, Microsoft Intune, Azure AD, Cisco VPN, Cisco video conferencing systems
Responsibilities
Provide deskside and remote support to end users; own IT support incidents and requests through to resolution; install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity; deliver basic technical training and guidance to end users; document incidents, resolutions, and workarounds; collaborate across teams to resolve complex or escalated issues; participate in testing and rollout of new desktop technologies and software.
Seniority
Mid-level, hands-on IC