Analyst, Business Applications Services
Core
Provide production support, configuration, and integration maintenance for a firm-wide real estate ERP and business application services.
Role type
Business Application Services Analyst (IT Operations)
Builds
Production support for enterprise ERP, financial/business applications, and cloud/on-prem system integrations for a global real estate platform.
Domain
Real Estate / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident triage and resolution, application configuration, batch job management, SQL querying, Excel, API and SFTP integration monitoring, UAT coordination, knowledge base creation, vendor partnership management.
Preferred skills
ITIL v3 Foundations, experience with Dealpath/Origami/VTS, real estate industry exposure.
Technologies
ServiceNow, SQL, Excel, Power BI, SFTP, APIs
Responsibilities
Serve as first/second line support for business applications; configure application settings and perform routine maintenance; create and maintain knowledge articles and user guides; execute and coordinate application changes and minor releases; analyze recurring issues and propose preventative fixes; support integrations and data flows; build reports and queries to support business units; partner with vendors on tickets and enhancements; support compliance activities.
Seniority
Junior to Mid-level, hands-on IC
